During the installation of SSA\SOI Manager, getting the 'JDBC Connection Failure' error

Document ID:  TEC567989
Last Modified Date:  06/15/2017
{{active ? 'Hide' : 'Show'}} Technical Document Details

Products

  • CA Service Operations Insight

Releases

  • CA Service Operations Insight:Release:2.5
  • CA Service Operations Insight:Release:3.3
  • CA Service Operations Insight:Release:4.0

Components

  • SOI INSTALL:SAMINS
Problem:

During the installation of the SOI Manager during the Database Configuration step, get the following error: 
JDBC Connection Failure 
An error occurred connecting to the specified CA Spectrum Service Assurance\Service Operations Insight Database server.....

status: driver loaded 
lastError: Unable to get information from SQL Server:

Environment:
Windows Microsoft SQL Server
Resolution:

When installing SOI Manager -and- installing SAMStore DB on a named instance, this error may occur.

Please make sure "SQL Browser Service" is running on the remote DB service. If not, enable this service and then install SOI Manager.

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