After installing Business Objects Enterprise 3.1 SP6 (CABI 3.3SP1), Tomcat is upgraded from Tomcat 6.0 to Tomcat 7.0, but the Central Configuration Manager (CCM) shows both Tomcat 6 and Tomcat 7.

Document ID:  TEC607970
Last Modified Date:  06/14/2017
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Products

  • CA Service Desk
  • CA Service Desk Manager
  • CA IT Asset Manager

Releases

  • CA Service Desk:Release:12
  • CA IT Asset Manager:Release:12.9

Components

  • SERVICE DESK BUSINESS OBJECTS:SDBOXI
  • UNICENTER SERVICE DESK RXX:USRD
Issue:

After installing Business Objects Enterprise 3.1 SP6 (CABI 3.3SP1), Tomcat is upgraded from Tomcat 6.0.24 to Tomcat 7.0.23, but the Central Configuration Manager (CCM) shows both Tomcat 6 and Tomcat 7.

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Environment:
CA Business Intelligence 3.x All Supported Windows Operating Systems
Resolution:

1.  Check the service name for Tomcat 6 in the Windows Services Control Panel by right clicking on the service and selecting Properties.  Normally the name is like BOE102Tomcat

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2.  Navigate to the CA\SC\Commonreporting3\tomcat6\bin folder.  Locate and edit the services.bat file with a text editor and change the following line specifying the service name:

set SERVICE_NAME=<service name>

(normally BOE102Tomcat)

3.  Via a command prompt, execute the following command from the CA\SC\Commonreporting3\tomcat6\bin folder

service remove

4.  Open the Central Configuration Manager (CCM) to verify that the Tomcat 6 service no longer appears

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Additional Information:

TEC592444 - How to install CABI r3 SP6 (also referred to as CABI r3.3 SP1)

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