CA Guaranteed Restoration Service

Related Videos

Published: February 21, 2017

CA Guaranteed Restoration Service ("GRS") is a CA Support offering which is not generally available to all customers across all products, and is available only on a rare, escalation basis, when customer requirements demand Severity 1 incident restoration SLA language in their contract.  It should not therefore be widely promoted and positioned.  GRS provides customers with a four (4) hour restoration service level agreement (SLA) for qualified production-down Severity 1 incidents on selected CA software, with financial compensation for missed SLAs. All reques for GRS must be discussed with the Premium Support Offerings team to determine offering availability and approval.

All documentation will display in PDF file format.

North America

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{}} will be helping you today.

    View Profile

  • Transfered to {{}}

    {{}} joined the conversation

    {{}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing