Phased Roll Out of New Remote Support Tool

CA Technologies Customers,

In 2008, CA Technologies made a strategic decision to incorporate CA SupportBridge® into CA Service Desk Manager® to provide internal remote session support. As a result, CA Technologies will be ending support for the stand-alone version of CA SupportBridge® effective Monday, April 30, 2012. Based on the system infrastructure of CA Technologies, a standalone remote support tool is needed for external and internal use. As such, CA Support has selected Citrix GoToAssist® as our new standalone remote session tool, and began using it as of Monday, December 13, 2010.

Citrix GoToAssist® offers our engineers a tool to aid in the diagnosis and resolution of your technical issues. As we roll out GoToAssist® across our organization, our support engineers may recommend the use of this tool for your particular support case. If you prefer to use CA SupportBridge® due to internal certification needs, please mention so to the support engineer. It is our goal to use GoToAssist® for all remote support needs.

If you have any questions regarding this new tool, feel free to reach out to your CA Technologies Support Availability Manager or Support Team.

CA Technologies Support Team

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