Fast Track Support Offering Overview
CA Fast Track Support recognizes and rewards the knowledge and experience of certified experts by providing direct access to senior-level CA Support engineers for your highest priority support issues. By becoming CA Fast Track Support certified, your triage and advanced troubleshooting work is simply validated, and the support process quickly moves forward. CA Fast Track Support not only helps your business run more smoothly and independently, but it also saves you time and improves your overall experience.
Learn more about Fast Track Support at http://ca.com/fasttrack.
First Call Guidelines
Once you become a Certified Support Expert, your highest priority support issues will be routed to one of our senior-level CA Support Engineers. Prior to opening your Fast Track Support Issue, you are required to follow the product-specific First Call Guidelines linked below. These documents provide a checklist of items to be sure you send along with your issue and also some common troubleshooting steps to take prior to opening your issue.