CA20100318-01: Security Notice for CA ARCserve Backup

Issued: March 18, 2010

CA's support is alerting customers to a security risk with CA ARCserve Backup. The version of JRE shipped with ARCserve Backup is potentially susceptible to multiple vulnerabilities and has also reached end of life. Support is providing JRE 1.6 upgrades as remediation.

Risk Rating




Affected Products

CA ARCserve Backup r12.5
CA ARCserve Backup r12.0
CA ARCserve Backup r11.5

Non-Affected Products

CA ARCserve Backup r12.5 SP1

How to determine if the installation is affected

CA ARCserve Backup r12.5, r12.0, r11.5 Windows:

  • Run the ARCserve Patch Management utility. From the Windows Start menu, the program can be found under Programs->CA->ARCserve Patch Management->Patch Status.

  • The main patch status screen will indicate if the patch in the below table is applied. If the patch is not applied, then the installation is vulnerable.
Product Patch
CA ARCserve Backup r12.5 Windows RO14718
CA ARCserve Backup r12.0 Windows RO14231
CA ARCserve Backup r11.5 Windows RO14695


For more information on the ARCserve Patch Management utility, read document TEC446265.


CA support has issued the following patches to address the issue.

CA ARCserve Backup r12.5:

Upgrade to r12.5 service pack 1 RO14718.

CA ARCserve Backup 12.0:


CA ARCserve Backup 11.5:


Change History

Version 1.0: Initial Release

If additional information is required, please contact CA Support at

If you discover a vulnerability in CA products, please report your findings to the CA Product Vulnerability Response Team.

Chat with CA

Just give us some brief information and we'll connect you to the right CA ExpertCA sales representative.

Our hours of availability are 8AM - 5PM CST.

All Fields Required


We're matching your request.

Unfortunately, we can't connect you to an agent. If you are not automatically redirected please click here.

  • {{}} will be helping you today.

    View Profile

  • Transfered to {{}}

    {{}} joined the conversation

    {{}} left the conversation

  • Your chat with {{$storage.chatSession.messages[$index - 1]}} has ended.
    Thank you for your interest in CA.

    Rate Your Chat Experience.


agent is typing