Chat session now available as option to opening ticket with CA Support
Beginning February 26, CA Support is offering our CA Workload Automation CA 7 Edition customers the option to chat with a CA engineer. We are now expanding the hours for chat to include every workday as indicated in the schedule below. So now in addition to opening a ticket online through our web site – CA Support Online or by phone, you can choose to chat directly. Of course, the advantage of using a chat session is to more quickly address your less complex product questions or problems. Any problem where research is needed and/or you would need to provide us documentation would still require a ticket be opened for tracking purposes.
To give chat a try, simply access CA Support Online or MyCA "Open a Case". After you have selected CA Workload Automation CA 7 Edition as the product, enter the release number. Once you have done this, you will see the choice - Got a quick question? Click here to chat live with an engineer. You should then see the chat window appear. During the pilot phase the chat line will be opened during the following hours:
Monday - Friday 08:00 - 6:00 p.m. U.S. ET