CA Plex 5.1
End of Service Second Notification Letter
Date: May 27, 2007
To: Plex Customers
From: The CA Plex Product Team
Subject: End of Service Follow-up Announcement for CA Plex 5.1
CA is continually working to improve our software and services to best meet the needs of our customers. As a follow-up to our first letter regarding End of Service of Plex 5.1, we would like to confirm that support for this release will be discontinued as of May 27, 2008 and take this opportunity to review the support schedule for currently supported releases of CA Plex.
At this time, we encourage you to plan for the upgrade to CA Plex 6.0, as soon as possible so you can take full advantage of the latest new features and enhancements this release has to offer. Information on upgrading to CA Plex 6.0 and a summary of new features can be found in the Release Summary document that is distributed with the 6.0 product. Alternatively this document can be downloaded from the Documentation Downloads section of the CA Technical Support web site at http://ca.com/support/.
As CA would like to help make your upgrade to Plex 6.0 as straightforward and successful as possible, we are offering the following:
- A no-charge software upgrade from Plex 5.1 to Plex 6.0 for any customer with an active maintenance contract.
- CA Technology Services is available to provide consulting services for any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information please use the online "Call Me Form" at https://www.ca.com/us/register/callme.aspx?wherefrom=services.
- Qualified local CA Partners are also able to assist in any or all parts of the upgrade, including analysis of the current system, preparation for the upgrade, testing, and performing the upgrade itself. For more information and a list of partners in your area please contact your local CA Channel Partner Group office, www.ca.com/partners.
- CA is committed to providing superior support to our customers using our technology solutions. Extended Support, a Business Critical Custom Option is designed to extend support for CA products and releases that have been officially discontinued or reached their End of Service Date.
Please visit our website: https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/common/extendedsupport.html for more information.
If you have any questions regarding the support schedule, please contact CA Plex Technical Support at https://support.ca.com.
Your success is very important to us, and we look forward to continuing our successful partnership with you.