CA SiteMinder Product Family
Change in Platform Certification Announcement
Date: February, 2011
To: CA SiteMinder Product Family Customers
From: The CA Technologies SiteMinder Product Family Product Team
Subject: Change in Platform Certification Announcement for the CA SiteMinder Product Family
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In order to provide consistent platform support that better meets the needs of our customers and markets, the CA Security Customer Solutions Unit has instituted a new process for platform certifications. This new process will provide our customers with certification roadmap dates for the CA Security products and will streamline the certification process.
We have identified two platform tiers for reference, Tier 1 and Tier 2, with associated Service Level Agreement (SLA).
The details of the SLA can be found on the support site here: https://support.ca.com/phpdocs/7/common/securityproducts_SLA.pdf
The details of the SiteMinder Product Family Tier 1 and Tier 2 definitions can be found on the support here: https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/5262/5262_docindex.html
At this time, we encourage you to review these documents for additional information. In addition, a Frequently Asked Questions document is available on the Support site https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/5262/5262_docindex.html
The CA SiteMinder Product Family Tier 1 and Tier 2 platform definitions will be reviewed on a quarterly basis and evaluated against market changes. For platform certification requests that are not defined as Tier 1 or Tier 2, please contact your account team. Non- Tier 1 or Tier 2 platform certifications may be available through the CA Global Solutions Engineering (GSE) team. The decision whether to engage in such certification efforts is solely within CA’s discretion. If a non-Tier 1 or Tier 2 certification request is accepted by GSE, you will receive a statement of work with the associated cost and support details.
If you have any questions regarding the certification roadmap support schedule, please contact SiteMinder CA Support at CA Support Online (https://support.ca.com/), your local CA Account Manager, CA Support Availability Manager, or CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.