CleverPath Portal 3.04 and earlier support expiration schedule
September 23, 2002
Dear Valued CleverPath™ Portal Customer:
Here at Computer Associates, we are continually looking to improve our software and services to best meet the business needs of our customers. In order to effectively support the latest computing environments and those of the future, we must also discontinue support on some of the older releases.
Now that CleverPath Portal 4.01 has been released, we will be dropping support for CleverPath Portal versions 3.04 (formerly Jasmine ii Portal) and prior as of October 1, 2003. It is important that you understand what these support changes mean. Customers running CleverPath Portal 3.04 or prior should upgrade to the latest release of CleverPath Portal in order to continue receiving support. However to ensure your upgrade is successful, CA will continue to provide telephone support to help customers upgrade their software.
We encourage you to upgrade to the latest release of CleverPath Portal in order to ensure uninterrupted support for all your issues. To upgrade to CleverPath Portal release 4.01, please call 1-800-841-8743 in North America or contact your local Customer Relationship Manager (CRM). If you are an international customer, please call your local Computer Associates office. In addition, please be sure to check out http://www.ca.com for additional information about the CleverPath product line.
We look forward to a continued partnership with you. The success of your company is very important to us. If you have any questions, please contact our CleverPath Portal technical support team at 1-877-584-7267 (press 1).
Level 2 Support Manager