CA ERwin Process Modeler
End of Life Announcement
To: CA ERwin Process Modeler Customers
From: The CA Technologies ERwin Modeling Product Team
Subject: End of Life Announcement for CA ERwin Process Modeler
Date: August 19, 2011
CA Technologies is continually working to improve our software and services to best meet the needs of our customers. In order to focus our development efforts and to help our customer base achieve their strategic business initiatives, we are investing our resources in new technology and software and will be dropping support on CA ERwin Process Modeler. In accordance with our CA Support Policy and Terms (https://support.ca.com), please consider this letter your written notification of this End of Life. This means CA ERwin Process Modeler will no longer be enhanced and that maintenance and technical support will be discontinued beginning August 31, 2012. However, CA Technologies will honor any existing contractual requirements to sustain support on this product that may exist between you and CA Technologies.
CA Technologies is committed to providing superior support to our customers using our technology solutions. CA Extended Support, one of the CA Technologies support offerings, is designed to extend support for CA Technologies software product versions or releases that have reached their End of Life Date. Please visit our website, CA Support Online (https://support.ca.com/), for more information.
If you have any questions regarding the support schedule, please contact CA ERwin Process Modeler Support at CA Support Online (https://support.ca.com/), your local CA Technologies Account Manager, or CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form:
You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.
Your success is very important to us, and we look forward to continuing our successful partnership with you.