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Customer assistance for your CA solutions.
Utilize our online case management for severity levels 2-4.
Speak with a customer representative or a CA Support Engineer.
Your system is down, and the condition is impacting a production environment.
Response time: 1 hour, 24/7
Severely limited functionality is impacting business.
Response time: 2 business hours
Majority of software functions are usable; low impact to business.
Response time: 4 business hours
Software is functioning with minor problems.
Response time: 1 business day
Search and ask non-technical questions in our CA Customer Care Community.
The Global Delivery team is available from 8:00 am to 6:00 pm Monday-Friday in your local time zone or as listed below.
China: 8:00 am to 5:00 pm CST
Israel: 8:00 am to 6:00 pm IST (Sunday-Thursday)
Korea: 8:00 am to 5:00 pm KST
Hong Kong: 8:00 am to 5:00 pm CST
Japan: 9:00 am to 5:30 pm JST
Taiwan: 8:00 am to 5:00 pm CST
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