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Customer assistance for your CA solutions.

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Click

Utilize our online case management for severity levels 2-4.

Call

Choose to speak with a customer representative or a CA Support engineer.

1-800-225-5224

Chat

Start a live chat with a CA Support engineer.

Severity Levels and Response Times

Your system is down, and the condition is impacting a production environment. 1 hour, 24/7

Severely limited functionality is impacting business. 2 business hours

Majority of software functions are usable; low impact to business. 4 business hours

Software is functioning with minor problems. 1 business day

Customer Care for Non-Technical Support

Find the answers, information and resources you need, fast.

Compatibilities

Find out what systems are compatible with CA products.

Downloads

Download your product and access the latest utilities.

Licensing

Open or update licensing issues.

Passwords

Forgot your support password? Retrieve it here.

Open a Customer Care Case

Send your questions and our support team will get back to you.

Customer Care Community

A self-service way to get answers to common questions.

See contact numbers by region.

Global Delivery Hours of Operation and Contact Numbers

The Global Delivery team is available from 8:00 am to 6:00 pm Monday-Friday in your local time zone or as listed below.

China: 8:00 am to 5:00 pm CST
Israel: 8:00 am to 6:00 pm IST (Sunday-Thursday)
Korea: 8:00 am to 5:00 pm KST

Hong Kong: 8:00 am to 5:00 pm CST
Japan: 9:00 am to 5:30 pm JST
Taiwan: 8:00 am to 5:00 pm CST

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