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CA Fast Track Support

Maximize productivity and resolve issues faster.

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Get Started with CA Fast Track Support

Get fast-tracked in three easy steps. Here’s how it works:

Step 1: Train

Your seasoned staff members can get the product-specific training they need. Get current information on features, installation, configuration, troubleshooting and more.

Step 2: Get Certified

Demonstrate technical expertise. Certification requirements include exams, interviews and, in some cases, hands-on labs.

Important: Certification is a mandatory prerequisite for the CA Fast Track Support program.

Step 3: Enroll

Enroll and you’ll be able to ensure your highest priority issues get routed directly to senior support staff.

CA Fast Track Support saves you time while increasing your team’s productivity.

Having you or a member of your team become CA Fast Track Support certified not only helps your business run more smoothly and independently, but it also saves you time and improves your overall experience. Because once you become CA Fast Track Support certified, your triage and advanced troubleshooting work is simply validated and the support process quickly moves forward.

Your Certified Support Experts will have direct access to senior-level CA Support Engineers for your highest priority issues. To become certified, experienced team members complete product-specific support certification and their support cases will be “fast tracked” to the most knowledgeable resources within CA Support.

CA Technologies Expands the Definition of Technical Support

Learning paths: Take charge of your success.

Get essential knowledge to successfully install, implement and configure CA APM.

Explore new features of Identity Management & Governance solutions, view instructor-led demos, perform key administrative tasks and more.

Learn about managing users and devices, implementing controls, managing credentials, administering logins and more.

Get hands-on training in integrated WOG, XOG and GEL with CA PPM and so much more.

Learn about fault management, alarm forwarding and getting the most from OneClick functionality.

Learn how to install, implement and configure CA TDM and gain an understanding of its basic tools.

Get deep dives into CA UIM’s reporting and visualization technologies.

Learn the foundations of using and installing CA WLA AE effectively.

Are you a CA Partner?
View the CA Spectrum Partner Learning Path and the CA Workload Automation AE Partner Learning Path. For all other Partner Learning Paths please visit the Partner Experience Platform.

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Find the support services that your business needs—from the basics to a personal concierge.