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CA Maintenance

Get full access to CA Support with expert advice and easy upgrades.

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Cross-channel support that goes way beyond ticketing.


Most companies provide standard support offerings that are glorified ticketing systems and offer only base-level assistance. Not CA. The CA Maintenance program gives you the information you need, when you need it, through the channel of your choice. Submit an SLO-backed ticket, speak with an engineer or coordinate an upgrade—it’s all included in a maintenance package that goes way beyond standard.

The Answers You Need, When You Need Them


Connect with experts.

Call, click or chat to get in touch with an expert support engineer. Your ticket is always backed by industry-leading SLOs.

Stay up to date.

Access upgrades, enhancements, patches and bug fixes as they’re published, so you get peak performance and maximum ROI.

Solve issues fast.

Find answers in our extended, members-only knowledge base or browse CA Communities for solutions from your peers.

What’s included in CA Maintenance?


CA Maintenance is our base-level support offering, but the features and benefits are anything but basic. CA Maintenance contracts include:

  • Cross-channel technical support. Submit and manage tickets online, over the phone or via chat—whatever works best for you. Either way, these services are backed by rigorous SLOs so you’re never stuck waiting.
  • Extended self-service options. CA Maintenance gives you access to exclusive knowledge base content that’s only available with a support contract.
  • Remote problem analysis and assistance. Tap into our support engineers’ expertise whenever you need help. Our engineers average 20 years of experience—no newbies here.
  • Support for the three most recent versions. CA Maintenance covers not only the current version of your software, but two prior versions. If you choose not to upgrade to one of the most recent releases, you can still access self-service support. In addition, through the optional CA Extended Support service, you can get support for End of Service or End of Life releases.
  • The latest release announcements and upgrades. Learn about new product enhancements and how they can benefit your business. Access the latest patches and fixes and run updates as soon as they’re available. CA Maintenance streamlines upgrades so you’re always covered and on the optimal product release.

Get more from your CA solution with CA Support Programs.


Find the support that fits your business needs—from the basics to a personal concierge.

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