CA Support Programs

Start with the basics or invest in more. No matter how much support you need, CA has your back.

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Support That Matches Your Business Needs

Every business is different, so why should support programs be one-size-fits-all? With CA, you can choose how much support is right for you, from standard maintenance to a personal concierge. Each program offers unique features, but they all have one thing in common: our 100% dedication to your success with CA.

Which CA Support program is right for you?

We recommend that all CA customers invest in CA Maintenance to ensure uninterrupted access to the latest information, upgrades and fixes and expert advice. Beyond that, the sky’s the limit. Browse the information below to see which program makes sense for your needs.

CA Maintenance

  • Customer Care access
  • Extended knowledge base article search
  • Chat support
  • Open a support case online or via phone
  • Standard response times
  • Subscription-based product updates
  • Subscription-based onboarding program
  • Web-based education programs
  • Online diagnostic tools

CA Maintenance also includes these self-serve options, which are available with no active Support Maintenance:

  • Self-Service Support
  • Community search
  • Basic knowledge base article search

Add to Standard Support: Optional Support Services

Upgrade Support Services

Short-term designated support engineer during upgrade services engagement

  • Regular account assessment meetings during upgrade
  • Open a case on my behalf
  • Designated, direct-dial engineer
  • Priority response

Fast Track Support Services

Direct access to senior-level CA Support resources

  • Software training and education
  • CA Fast Track Support certification
  • Bypass basic CA Support and initial triage
  • Directly connect with senior CA Support engineers

Enhanced Support Services

Long-term designated product support engineer assignment

  • Direct-dial access
  • Priority response
  • Onsite visits
  • Technical consulting, planning and strategy
  • Proactive comparative assessments
  • Privileged access to CA product teams

Customer Success Advocate Program

Long-term personal concierge

  • Priority support queueing and response for multiple products
  • Executive reporting
  • Advanced, customized account management with relationship surveys
  • Extended value programs
  • Education planning
  • Product portfolio management
  • Privileged access to CA teams