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CA Support Programs

Start with the basics or invest in more. Whatever your needs, CA has your back.

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Support That Matches Your Business Needs

Every business is different, so why should you be stuck with a one-size-fits-all support program? With CA, you can choose how much support is right for you, from standard maintenance to a personal concierge. Each program offers unique features, but they all have one thing in common: our 100% dedication to your success with CA.

CA Support Features

Self-service Support

Self-service Support

Account Management

Account Management

Support Case Management

Support Case Management

Extended Value Programs

Extended Value Programs

Education

Education

Product Information

Product Information

Which CA Support program is right for you?

Maintenance

We recommend that all CA customers invest in CA Maintenance to ensure uninterrupted access to expert advice and the latest information, upgrades and fixes. CA Maintenance includes:

  • CA Support Online for complete access to all technical product resources
  • Implementation and upgrade project support
  • Telephone access and coverage
  • Software updates, fixes, patches and notifications
  • Customer assistance for general questions

Upgrade Support Services

Get expert help on your next upgrade project and benefit from having a valued engineer that can support your team throughout the transition.

  • Regular account assessment meetings during upgrade
  • Open a case on my behalf
  • Designated, direct-dial engineer
  • Priority response

Fast Track Support Services

Enable your staff to become certified solution experts so they can perform basic triage in-house and go directly to senior-level CA Support Engineers when needed.

  • Software training and education
  • CA Fast Track Support certification
  • Bypass basic CA Support and initial triage
  • Directly connect with senior CA Support Engineers

Enhanced Support Services

Provides a designated technical resource that acts as a virtual extension of your IT staff—working closely with you to utilize your CA solutions, speed issue resolution and provide on-site planning.

  • Direct-dial access
  • Priority response
  • Onsite visits
  • Technical consulting, planning and strategy
  • Proactive comparative assessments
  • Privileged access to CA product teams

Customer Success Advocate Program

Get the most value from your CA solution with an expert who knows your business and IT goals. Choose from multiple levels of service.

  • Priority support queuing and response for multiple products
  • Executive reporting
  • Advanced, customized account management with relationship surveys
  • Extended value programs
  • Education planning
  • Product portfolio management
  • Privileged access to CA teams

CA Support: Focused on Delivering Superior Experiences and Value

When you adopt a solution from CA, you gain access to an award-winning team of professionals whose mission is to make sure you see the outcomes and business value you expected. We do this by:

  • Focusing on the experience you want to have—and delivering it.
  • Responding quickly to your needs.
  • Providing you with the right resources.
  • Soliciting your feedback—and responding to it.

Connect with our support team for all the answers you need.