Global Customer Success and Support Programs
Start with the basics or invest in more. Whatever your needs, CA has your back.
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CA Designated Support Engineer Program
Team up with a designated support engineer who knows you, understands your environment and is directly accessible—so you can resolve issues faster and get more from your investment.
- Direct-dial access
- Accelerated response
- Technical consulting
- Planning and upgrade assistance
- Flexible tiered offerings
CA Maintenance
We recommend that all CA customers invest in CA Maintenance to ensure uninterrupted access to expert advice and the latest information, upgrades and fixes. CA Maintenance includes:
- CA Support Online for complete access to all technical product resources
- Implementation and upgrade project support
- Telephone access and coverage
- Software updates, fixes, patches and notifications
- Customer assistance for general questions
Award-winning Programs, Sustained Excellence
CA Support programs are built around a dedication to customer success. Our people, processes and programs continue to be recognized in the industry because they deliver sustained excellence and innovation.