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CA UIM Powers High-Value Industry Services for Alphaserve

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Q & A with Arup Das, CEO and CTO, Alphaserve Technologies

CA UIM Customer since 2009

Alphaserve takes a highly verticalized approach, focusing on serving customers in several key industries. Based on this focus, the company delivers strategic IT services that are tightly aligned with business objectives. Since 2009, the company has relied on CA UIM to do end-to-end monitoring of complete business services. We spoke with Arup Das, CEO and CTO of Alphaserve Technologies, and here are a few things he had to say:

  • “We’ve been able to consistently maintain internal margins above 70 percent—and CA UIM has a lot to do with that.”
  • “CA UIM easily saved us more than 30 percent in headcount increases as we’ve grown our business. The bottom line is that CA UIM has helped us expand our revenues and our profits.”
  • “Perhaps most important was the solution’s synthetic transaction monitoring capabilities, which have proven to be critical for our business.”

Read the full interview.

Read more from Arup Das, CEO and CTO, Alphaserve Technologies, and other MSPs in our “CA UIM Service Provider Spotlight, NA Edition” white paper.

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