Education & Training

Services & Support



{{search ? 'Close':'Search'}}

IT Operations Management (ITOM)

AIOps-driven, modern IT operations monitoring and analytics.

View eBook

Related Videos

Recognized as a Leader in the 2019 Gartner Magic Quadrant for Application Performance Monitoring

What is IT Operations Management (ITOM)?

IT Operations Management (ITOM) concerns the allocation, deployment, monitoring and management of IT resources that support digital business processes, both internal and customer-facing. ITOM requires full-stack monitoring and analytics for applications, infrastructure and networks across cloud and on-premises, from mobile to mainframe. It employs artificial intelligence and machine learning to support the goals of speeding service delivery, increasing IT efficiency and delivering a superior user experience.

Full Stack IT Operations Monitoring and Analytics Designed for the Digital Age

To thrive in today’s application economy, your teams must consistently deliver high performance—spanning apps, modern infrastructure and dynamic networks.

With modern, DevOps-enabled full stack monitoring, powered by advanced analytics and delivered through an integrated AIOps platform, IT Operations Management solutions from CA ensure every user experience, on every app, across any platform—from cloud hosted containers to mainframes—is flawless.

Comprehensive monitoring across the modern stack with CA solutions.


94% of surveyed IT organizations improved their ability to focus on important app issues in their hybrid cloud environment.

Source: TechValidate.

Application Performance Monitoring from mobile to mainframe.


A large enterprise computer services company improved their ability to monitor modern, Hybrid IT by > 75%.

Source: TechValidate.

Unified Monitoring for physical, virtual or cloud infrastructure.


70% of surveyed IT organizations said their Network Operations IT team is more proactive when troubleshooting network performance issues.

Source: TechValidate.

Network Monitoring for legacy, virtualized and cloud networks.

Deliver a flawless digital experience with analytics-driven insights.

Managing the increased volume of events, alarms, logs and metrics challenges even the best teams. By correlating end-user, app and infrastructure monitoring you’ll gain the insights needed to increase business and operational performance. Built on an open, scalable analytics engine, CA solutions can help your teams find the signals in the noise–diagnosing, predicting and preventing problems that impact business and customers.

CA Digital Experience Insights

Gain new levels of visibility with app analytics—a breakthrough in digital experience.

Learn more about Log Monitoring and Analytics.

71% of surveyed organizations agree, CA helps speed and simplify the triage for application performance issues for every app in any cloud or containerized environment.

Source: TechValidate.

Modern Monitoring for the Modern Digital Business

Modern digital business runs from modern cloud platforms, apps, containers, microservices and APIs—integrated with backend systems and processes. CA solutions deliver the modernized IT Operations Management capabilities teams need to deliver high availability and performance across the entire technology stack.

Engineered for modern technologies, including Docker Monitoring, SD-WAN performance and Amazon Web Services, CA helps accelerate the value of dynamic systems.

Gain new levels of visibility with app analytics—a breakthrough in digital experience.

Click to watch video

Agentless Docker Monitoring with CA APM

Increase Agility with DevOps and Shift-Left Performance Monitoring

With the increased pace of app delivery, teams can no longer wait until production to determine SLA’s and ensure performance. By collecting analytics across the delivery pipeline, DevOps practitioners can detect and eliminate code performance issues, so that teams can consistently deliver high-quality applications. CA solutions integrate with continuous integration, testing and delivery processes so your DevOps teams have the fast feedback loops needed to optimize performance.

Click to watch video

CA APM and Jenkins: Closing the DevOps Loop

Explore our modern monitoring solutions further

Real stories, real results.

DX Application Performance Management Helps Orange to Increase Sales and Improve Customer and User Experience

TriZetto Reduces Resolution Times by 76 Percent and Prevents 18 Outages with CA Technologies

CBNCloud Bases New Customer Service on CA Unified Infrastructure Management

You may also like...

AI-Driven IT Operations Management Blog

Insights to deliver flawless digital experiences through modern, full-stack, AI-driven IT operations monitoring and analytics from CA. Check out our blogs on AIOps, APM, Infrastructure Management, Network Operations & more!